Refund policy

 

Return & Refund Policy

 

 

Returns

 

We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unwashed, and in original condition, with all tags attached. Items showing signs of wear, washing, odor, or damage will not be accepted.

 

Final Sale Items

 

The following items are final sale and not eligible for return or refund:

 

• Sale or discounted items

• Pre-order items

• Limited-edition drops

• Gift cards

 

 

Refunds

 

Once your return is received and inspected, you will be notified of approval or rejection. Approved refunds will be processed to the original payment method within 5–10 business days. Original shipping costs are non-refundable.

 

Exchanges

 

We offer size exchanges only, subject to availability. If the requested size is unavailable, a refund or store credit will be issued at our discretion.

 

Return Shipping

 

Customers are responsible for return shipping costs, unless the item received was defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost or untracked return packages.

 

Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or issue a full refund at no additional cost.

 

How to Start a Return

 

To initiate a return, please contact us at:

support@himsincerely.com

Include your order number and reason for return.

 

Policy Updates

 

We reserve the right to update or modify this policy at any time. Orders placed prior to policy changes will follow the policy in effect at the time of purchase.